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FAQ

How much is shipping?

Short answer: If you live in the USA or any of its territories then shipping is aprox $4.99. The shipping final cost depends on your product quantity/weight and also on your exact region.

If you want to find out the exact shipping cost for your region, just add the product in your cart and go to the checkout page. You don't need to pay for the product, just fill your shipping info and the shipping cost will be automatically calculated and displayed.

How long should it take for my order to arrive?

We work "First come, first served". Please allow up to four to six weeks after purchase for delivery. It will probably be done sooner. Depending on your product type, if is hand-made or not, or if it's delivered from USA or another country the shipping time varies from 7 to 30 business days. The shipping time also may depend on wethear, national holidays etc.

Why does it take so long?

It takes so long because most of our products are custom, hand made for each order. Whether it is a NFL bracelet or a medical alert everything is made to order and we have thousands of orders. Sometimes hundreds everyday but we also have 10 people working 40 hours a week to make each order to the exact specifications. It may take a little while longer to get but it is the quality that you are waiting for.

If it takes four to six weeks why was my card charged right away?

You were charged because everything is custom to order. We cannot spend time, money and supplies on an order without having the payment upfront.

I checked my account and my order says "Awaiting Shipment". What does that mean?

"Awaiting Shipment" means that we have your order in the queue for production. All orders are made first come first served and are custom to order. Orders can take up to 4 to 6 weeks but are usually done sooner. When your order ships you will receive an email. 

Is your stuff premade?

Most of our products unless specified, is custom, handmade, to order. Even products with predetermined colors or styles are still made for each individual customer.

How do I clean my bracelet if gets dirty?

If there are no add ons, like charms, the washing machine is fine. If there are charms or other add ons we suggest using some detergent and a small brush like a tooth brush.

What forms of Payment do you accept?

We accept payments through Paypal. We will not accept paper checks, money orders, or cash. It just gets messy.

Why don't you have a phone number to call?

We are an online company. We do customer service through email. This allows us to have records of customer interactions  and gives us time to take care of issues at a pace we can handle. By not answering the phone all day we are able to keep costs lower and spend more time working on product.

You don't even have a phone number to take phone orders?

We do not process phone orders for security reasons. The website is the quickest, easiest and most secure way to order. It is safer for you, and there is less liability for us.